Refund policy
Return and Refund Policy
Last Updated: October 5, 2026
At Virelkat, customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy.
1. Return Eligibility
You may request a return within 30 days after receiving your order.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must include the original packaging, accessories, and any included materials.
- Proof of purchase or order information must be provided.
Items returned without prior approval may not be accepted.
2. How to Request a Return
To start a return request, please contact our customer support team:
Email: ThaliaDora8072@outlook.com
Please include:
- Order number
- Customer name
- Reason for return
- Photos or videos of the product (if applicable)
Our customer service team will review your request and provide return instructions.
3. Return Shipping
Customers are responsible for return shipping costs unless:
- The product arrived damaged.
- The wrong product was shipped.
- The item has a confirmed manufacturing defect.
Return shipping costs are non-refundable.
4. Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method.
- Refund processing times may vary depending on your payment provider or bank.
- Most refunds are completed within 5-10 business days after approval.
5. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide:
- Order number
- Description of the issue
- Supporting photos or videos
We will review your request and provide an appropriate solution.
6. Order Cancellation
Orders may only be cancelled before they enter the shipping process.
Once an order has been shipped, cancellation requests cannot be accepted. Customers may request a return after receiving the item according to this policy.
Contact Us
For any return or refund questions: